February 22, 1999

Front Line Advantage
Lou Burgess
10065 E. Mission Lane
Scottsdale, AZ 85258

Dear Lou,

Thank you so much for making the trip to Las Vegas to present the Keynote Address at the Assisted Living Success Expo '99. It is obvious that you have had much practice at speaking in front of crowds, and particularly speaking on this subject matter. The comments I received from the Assisted Living Success publishing and trade show staff and the attendees of the program were all so positive that I actually had to pat myself on the back for having found you! Lou, your presentation was perfect: informative, prepared, professional and up-to-date.

Thanks so much for caring so much to have created and executed your presentation so professionally. An overwhelming majority of people loved your presentation, including me. You made an extremely positive contribution to the Assisted Living Success Expo, and I couldn't be more pleased with the outcome.

Best regards,

Jill Collins
Educational Coordinator, Assisted Living Success Expo