April 16, 2003

Lou Burgess
President
Front Line Advantage
PMB 128
9393 N. 90th Street, #204
Scottsdale, AZ 85258

Dear Lou:

I want to take this opportunity to thank you for presenting at our Annual Spring Institute held April 8 - 10, 2003, at the Sioux Falls Convention Center & Sheraton Hotel, Sioux Falls, South Dakota.

Once again, you did an excellent job presenting to our group! Your customer service sessions were well received. Some of our attendees attended your session twice!

Once the evaluations are tabulated, I will send you a copy of the tabulated results.

I enjoyed working with you again. I really appreciate your taking time to present to the personnel of South Dakota Health Care Facilities. SDHCA strives to provide high quality educational programs to its Members and you helped us achieve that goal!

Please submit your travel expenses and I will send you a reimbursement check.

Once again, thank you for participating in our Annual Spring Institute and making it such a success! I look forward to working with you in the future.

Sincerely,

Lori L. Tracy
Assistant Executive Director