July 1, 2002

Lou Burgess
Frontline Advantage
PMB 128 9393 N 90th St.
Scottsdale, AZ 85258

Dear Lou,

What can I say? You were great! When you came to Oklahoma to speak to Assisted Living Administrators and direct care staff, you stole the show! Administrators left our conference energized and with a new passion for excellence.

Thank you, Lou. It was indeed a pleasure to work with such a competent and professional speaker. You presented such pertinent information, I believe you affected the way our conference attendees do business on a daily basis.

Once again, thank you for a wonderful presentation.

Sincerely,

Penny Ridenour

OKALA Executive Director