November 13,2000

Lou Burgess
Front Line Advantage
10065 E. Mission Lane
Scottsdale, AZ 85258

Dear Lou:

What can I say! You did it again. I would like to thank you for the excellent job you did at our recent seminars "Strategies & Solutions". Audiences in Cleveland and Columbus all gave your presentation the highest ratings. Everyone in the audience left the presentation felling energized and empowered. Giving the attendees tools that they could utilize as soon as they returned to their facilities was great.

I have always enjoyed your presentations and your willingness to do what it takes to make the experience the best possible for the attendees. Your attention to detail and positive attitude make you a meeting planners dream! If I don't remember it, you will!

As always, I look forward to another time for you to come to Ohio. I have enclosed the tabulated evaluations from the recent seminars so you can see for yourself how the audience loved your session.

Sincerely,

Kathy Chapman, CMP
Director of Educational Services