February 10, 2003

Louis E. Burgess, President
Front Line Advantage
PMB 128
9393 N. 90th Street, #102
Scottsdale, AZ 85258

To Whom It May Concern:

It is with great pleasure that I recommend Louis Burgess as a professional speaker. I have had the pleasure of working with Lou on many occasions over the past several years and found he demonstrated the ability at all his presentations to develop a rapport with each and every member of the audience. His effortless presentation style, combined with his knowledge of the topic and keen sense of humor, guarantees a top-notch presentation every time.

As the meeting planner for NYAHSA's 575 mission-driven members serving over 500,000 New Yorkers of all ages, I find Lou's customer service skills to be extraordinary. Prior to each presentation he takes a personal interest in researching who his audience will be and the personality of each group. He then customizes his presentation to fit the needs of the audience and the requests of the planner. Lou has spoken to various members of our association, including administrators, sub-acute professionals, financial managers, directors of nursing, social workers and adult day car professionals, in addition to nurse managers. There is never a "pre-fabricated" presentation from Lou Burgess!

With over 15 years experience as a meeting planner, I have met very few speakers that I hold in as high esteem as I do Lou Burgess. His sincerity, compassion for his work and professionalism, make him not only an exceptional speaker, but an exceptional individual. He is truly a pleasure to work with.

Sincerely

Kathy Gormley, CMP
Director
Educational Planning and Development

KG/dc