November 5, 2002

Louis Burgess
President
Front Line Advantage
PMB 128
9393 North 90th Street; #102
Scottsdale, AZ 85258

Dear Mr. Burgess:

It is with pleasure to be able to personally thank you for conducting such outstanding breakout sessions for our assisted living Long-Term Care professionals at our annual convention on September 10, 2002 in Michigan.

Your presentations on, "Success Beyond Survival in Changing Times" and "Repositioning Your Organization for 2002: Learn secrets to beat the competition!" and "Health Care in Real Time" all proved to be beneficial for not only our assisted living attendees but also many nursing home attendees according to the verbal and written evaluations.

Lou, you were right on target again for our membership!

As always, it is a pleasure to work with you, and I would certainly look forward to the opportunity to feature you again on one of our upcoming programs.

Sincerely yours,

Linda Munson
Director Education