March 12, 2004

Lou Burgess
Front Line Advantage
10065 East Mission Lane
Scottsdale, AZ 85258

Dear Lou,

As promised, your presentation was entertaining, enjoyable, and informative. ALAA will be pleased to recommend you to anyone you wish to send our way.

I trust your stay in Montgomery was enjoyable and useful to you. Our group is diverse and hungry to grow both in quality and efficiency. Your presentation advanced both objectives.

Thank you again for putting up with our somewhat disorganized way of doing business and for contributing to the professionalism of our event.

Cordially,

Frank D. Holden
President